Create a Return

Create a Return & Replacement Request

Every order at We5 Emerald is backed by our Shatter-Proof Transit Guarantee.

IMPORTANT NOTICE FOR GLASSWARE:
• Do not return broken glass: For safety reasons, physical returns of cracked, broken, or chipped glassware are strictly prohibited.
• Free Instant Replacement: If your item arrives damaged, simply submit the form below within 48 hours of delivery with photo proof for a zero-cost replacement.
• Unused Item Returns: Intact, unused items in their original packaging can be returned within 7 days of delivery.

HOW IT WORKS:
1. Complete the claim form below with your Order ID, WhatsApp number, and clear photos.
2. Our team verifies your claim within 24 business hours.
3. Your free replacement order is dispatched immediately.

Fill out the form below to initiate your request: