Legal notice

Legal Notice & Statutory Disclosures - We5 Emerald

Last Updated: August 19, 2026

This Legal Notice sets forth the statutory business identity, intellectual property rights, regulatory compliance disclosures, and operational terms governing the website www.we5emerald.com (the "Site") in accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Entity & Operational Details

  • Brand & Trade Name: We5 Emerald
  • Operating Entity: Ranuja Enterprise
  • Entity Type: Sole Proprietorship
  • Registered Office Address: Room No. 7, Tirupati Chawl, Road No. 3, Jay Durga Nagar, Near BMC Ground, Sahargaon, Vile Parle(E), Mumbai, Maharashtra - 400099
  • GST Identification Number (GSTIN): 27BIZPV0283Q1ZX
  • Udyam Registration : MH-180551986
  • Country of Operation & Jurisdiction: India

2. Grievance Officer & Customer Support

In compliance with Rule 5(2) of the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer for consumer complaints, transit disputes, and regulatory compliance is:

  • Name / Designation: Grievance Officer, Customer Redressal Cell
  • Operating Entity: Ranuja Enterprise / We5 Emerald
  • Email: ranujaenterprise.in@gmail.com
  • Contact Phone / WhatsApp Helpline: +91 96191 34347
  • Response Time: All grievances and queries are acknowledged within 48 hours and resolved within 30 days of receipt.

3. Intellectual Property Notice

  • Trademarks: The name We5 Emeraldâ„¢, the We5 logo, stylized monograms, brand marks, and product line names are proprietary trademarks owned by Ranuja Enterprise. Unauthorized use, reproduction, copying, or imitation of these trademarks is strictly prohibited and subject to legal prosecution under the Trade Marks Act, 1999.
  • Copyrights: All website content, including product photography, editorial copy, graphics, visual compositions, digital renders, banners, and layout designs, are the intellectual property of We5 Emerald. No portion of this site may be scraped, reproduced, mirrored, or republished without express written consent.

4. Product Characteristics & Manufacturing Disclosures

  • Nature of Goods: All drinkware, tumblers, stemware, jars, and crockery items offered on this platform comply with national food-grade, non-toxic, and lead-free consumer standards.
  • Glassware Nuances: Minor structural nuances (such as subtle optic reflections, minuscule air bubbles, or slight weight tolerances) are intrinsic characteristics of borosilicate thermal glassmaking and hand-molded production and do not constitute defects.
  • Intended Use: Customers are advised to adhere to stated thermal tolerances and care guidelines provided on each product page.

5. Pricing, Invoicing & Taxation

  • All prices displayed across the platform are denominated in Indian Rupees (INR).
  • Prices are inclusive of applicable Goods and Services Tax (GST) as per the Central Goods and Services Tax Act, 2017.
  • Valid tax invoices are issued with every fulfilled order.

6. Governing Law & Dispute Jurisdiction

This Legal Notice, along with our Terms of Service, Privacy Policy, Shipping Policy, and Return/Refund Policies, shall be governed by, construed, and enforced in accordance with the substantive laws of India.

Any disputes, claims, or legal proceedings arising out of or related to the use of this website, product purchases, or services provided shall be submitted to the exclusive jurisdiction of the competent courts in Maharashtra, India.

7. Official Contact Information

For formal legal notices, regulatory inquiries, or general brand communication:

Entity: Ranuja Enterprise (We5 Emerald)

Official Support Email: ranujaenterprise.in@gmail.com

Support Line: +91 96191 34347