FAQs
Frequently Asked Questions - We5 Emerald
SHIPPING & TRANSIT GUARANTEE
Q.1 What is your Shatter-Proof Transit Guarantee?
We pack every order in custom-molded, high-density protective foam designed to withstand courier handling. In the rare event that an item arrives cracked, chipped, or broken, we provide an immediate, free replacement at zero extra cost without requiring you to return the damaged item.
Q2. What should I do if my glassware arrives broken or damaged?
Do not attempt to ship the broken glass back to us. Simply email us at ranujaenterprise.in@gmail.com or contact us on WhatsApp within 48 hours of delivery with your Order ID and clear photos or a short video showing the damaged piece along with the outer packaging and shipping label. Once verified, we will dispatch a replacement within 24 to 48 business hours.
Q3. How long does shipping take?
Orders are dispatched within 24 to 48 business hours. Delivery to metro cities typically takes 2 to 4 business days, while delivery to the rest of India takes 4 to 7 business days. You will receive real-time tracking details via email and SMS as soon as your package leaves our warehouse.
Q4. Do you offer free shipping?
Yes, we offer complimentary, fully insured standard shipping on all prepaid orders across India.
MATERIALS & GLASSWARE CARE
Q5. What type of glass does We5 Emerald use?
We use 100% food-grade, lead-free borosilicate and crystal soda-lime glass formulations. Our borosilicate glassware is thermal shock resistant, non-porous, and odor-free, preserving the authentic taste and clarity of your drinks.
Q6. Are your drinking glasses dishwasher and microwave safe?
* Borosilicate Glassware & Straws: Safe for dishwashers, microwaves, and freezers across temperatures from -20°C to 150°C.
* Diamond-Cut Tumblers & Beer Steins: Dishwasher safe. We recommend using a gentle cycle and avoiding abrasive metal scrubbers to preserve their brilliant optical luster.
* Italian Champagne Flutes: Dishwasher safe (top rack recommended), though gentle hand washing preserves long-stem crystal brilliance over time.
Q7. Can I pour boiling hot coffee or tea into my glassware?
Our borosilicate glass tumblers, mugs, and glass straws are thermal shock resistant and safely handle boiling water. For thick-base soda-lime whiskey glasses and beer mugs, we recommend avoiding sudden extreme temperature jumps (such as pouring boiling water directly onto ice-cold glass).
ORDERS & PAYMENTS
Q8. What payment methods do you accept?
We accept all major payment methods through secure encrypted payment gateways, including UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking, and select digital wallets.
Q9. Can I cancel or modify my order after placing it?
Orders can be modified or cancelled within 2 hours of placement by emailing ranujaenterprise.in@gmail.com. Once an order has entered the packing or dispatch phase, it cannot be cancelled mid-transit.
Q10. Do you accept physical returns of broken glass?
No. For the health and safety of logistics personnel and warehouse teams, we strictly do not accept physical returns of broken glass. Damaged items are replaced or refunded via photo/video verification.
BULK & CORPORATE GIFTING
Q11. Do you offer bulk orders for cafes, restaurants, or corporate gifts?
Yes. We curate custom bulk packages and corporate gift sets for weddings, events, hospitality partners, and corporate gifting. Please reach out to ranujaenterprise.in@gmail.com with your required quantities and timeline for custom pricing.
STILL HAVE QUESTIONS?
Our support team is happy to help:
* Email: ranujaenterprise.in@gmail.com
* Operating Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST