Shipping policy

Shipping & Delivery Policy - We5 Emerald

Thank you for choosing We5 Emerald (operated by Ranuja Enterprise). We are dedicated to ensuring your delicate glassware, barware, and crockery reach you safely, securely, and promptly.

1. Order Processing Time

  • All orders are processed, quality-inspected, and safely packed within 24 to 48 business hours (excluding Sundays and national holidays).

  • Orders placed after 4:00 PM IST or over the weekend will begin processing on the following business day.

  • You will receive a confirmation email and SMS/WhatsApp notification with live tracking details once your order has dispatched.

2. Shipping Rates & Delivery Estimates

We ship across all serviceable PIN codes throughout India.

Service Type Order Value Delivery Timeframe Shipping Fee
Standard Secure Delivery All Prepaid Orders 3 – 6 Business Days FREE
Cash on Delivery (COD) (if applicable) Applicable Orders 3 – 7 Business Days [₹50 / FREE]

  • Metro Cities (Mumbai, Delhi, Bengaluru, etc.): Typically delivered within 2–4 business days.

  • Rest of India / Tier 2 & 3 Cities: Typically delivered within 4–7 business days.

3. Shatter-Proof Packaging Standard

Because glassware requires extreme care, our packaging process includes:

  • Custom-Molded Protective Foam & Air Bubble Cushioning: Each glass tumbler, flute, and jar is individually cushioned against shock and vibrations.

  • Double-Walled Outer Corrugated Boxes: Reinforced exterior cartons that resist external crushing during courier sorting.

  • Fragile Security Seals & Tape: Clearly marked for gentle handling across all logistics checkpoints.

4. Zero-Risk Breakage Guarantee

In the rare event that your product incurs damage during transit:

  • No Return Shipments Needed: For safety compliance, you do not need to ship broken glass back to us.

  • Instant Free Replacement: Simply email ranujaenterprise.in@gmail.com or WhatsApp us within 48 hours of delivery with your Order ID and photos/videos of the damaged item and outer packaging.

  • We will dispatch a brand new replacement at zero additional charge within 24 business hours.

5. Tracking Your Shipment

Once your order leaves our facility, you will receive a tracking link via email/SMS. You can monitor real-time shipping milestones directly through our partner courier portals (e.g., Bluedart, Delhivery, DTDC, Xpressbees).

6. Undelivered or Delayed Shipments

  • Incorrect Address: Please ensure your full shipping address, landmark, and phone number are accurate at checkout. We are not responsible for delivery delays or failures caused by incorrect details.

  • Delivery Attempts: Our courier partners attempt delivery up to 3 times. If you are unavailable, please coordinate with the courier executive using the tracking link provided.

7. Customer Support & Inquiries

For questions regarding your shipment status, transit updates, or special delivery instructions:

  • Brand: We5 Emerald

  • Operating Entity: Ranuja Enterprise

  • Support Email: ranujaenterprise.in@gmail.com

  • Support Helpline / WhatsApp: +91 96191 34347

  • Operating Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST